--- title: "Meet the Team" description: "How the shop floor is organized by department, what each one does, and who handles your file at each stage." canonical: https://ocrv.xyz/company/meet-the-team/ business: "OCRV Center" phone: "(949) 799-3387" address: "23281 La Palma Ave, Yorba Linda, CA 92887" market_served: "West Covina, California" --- # Meet the Team The Yorba Linda floor is organized into departments rather than generalists: estimating, structural, composite, refinish, roof and sealing, slide and awning, interior, systems and commercial installation. Each department owns its stage of your repair, and a separate quality check signs off before delivery. ## Departments, not generalists A one person shop has to be adequate at everything. A department shop can be excellent at one thing. Our floor is arranged so that the person bonding a sidewall does that all day, and the person setting a Schwintek rail to sync does that all day. We do not publish individual names on this site. Departments and roles are what actually matter to your repair, and the person who bonds your panel today may be off on the day you visit. What is consistent is the standard each department works to and the handoff protocol between them. Every vehicle gets one point of contact through the whole job so you are not re explaining your situation to whoever answers the phone. That contact sits on the estimating and file management side and pulls information from whichever department currently has the vehicle. ## The estimating desk Estimators write the document your entire repair runs on. They photograph, measure, research parts availability, apply labor times and build the file the carrier will read. On an insurance job the estimator is also your advocate with the adjuster. They write the supplement, attach the evidence, and argue the operations that a general auto estimating system does not have proper entries for. Laminated sidewall repair, cap bonding and slide room reconstruction all fall into that category, and getting them approved requires someone who can explain the operation in claims language. This is the desk you talk to at intake, at teardown findings, at supplement, and at delivery. If you have a question about scope or cost during the job, it goes here. ## Structural and frame This department handles measurement, straightening, sectioning, welding and fabrication. Trailer ladder frames, A frame tongues, crossmembers, fifth wheel pin boxes, motorhome chassis and commercial truck frame rails. The work starts with measurement against specification rather than a visual assessment. A trailer that looks straight can be a half inch out at the A frame, which is enough to make it track wrong and wear tires unevenly on a long run. They also do the fabrication work that keeps older vehicles alive: a crossmember that is no longer available gets fabricated, a torn lift gate mount gets reinforced, a custom bumper or rack gets built to fit a body nobody makes parts for anymore. ## Composite and fiberglass The composite bench is where laminated body repair happens: delamination, gelcoat and filon repair, core replacement, vacuum bonding, cap repair and full cap replacement. The skill here is judgment about how far to open a wall. Cutting too little leaves failed core in place and the bubble returns. Cutting too much turns a manageable repair into a sidewall replacement. Reading the boundary between sound and failed laminate correctly is the entire job. This department also handles the constructions that behave differently: azdel backed walls, block foam core, wood framed walls, aluminum stud cages and the transitions where two of those meet at a seam. ## Paint and refinish Refinish covers preparation, sealing, base, clear, blending, tri stage and pearl work, full body repaints, decal and graphics application and vinyl wrap. The hardest part of RV refinish is not spraying, it is matching. A coach that has been in inland Southern California sun for a decade has faded off its original formula, and a factory code match will read as a bright patch. Our paint lead sprays let down cards and evaluates them on the vehicle under natural light before committing to a panel. The second hardest part is blend strategy. On a large body with long unbroken panels, deciding where a blend ends is what determines whether the repair is visible from twenty feet. We plan that at estimate time, which is why our estimates often include more blend panels than a cheaper one. ## Roof, sealing and water intrusion This group works on EPDM, TPO and fiberglass roofs, lap sealant and butyl bedding, termination bars, vents, fans, skylights, AC gaskets, antenna and solar penetrations, and window and door reseals. Their most valuable skill is finding the actual entry point. Water enters at a seam and travels along framing, so the stain on your ceiling is often several feet from where the leak is. They use moisture mapping, targeted water testing and, when needed, selective interior panel removal to find the source rather than sealing the symptom. They also handle the restoration side: rotted roof decking, soft framing at a vent opening, and the subfloor work that follows a long standing leak. ## Slides, awnings and mechanisms Schwintek and Lippert In Wall rail systems, Power Gear and BAL Accu Slide rack and pinion and cable systems, hydraulic slides, slide room structural rebuilds, wiper and bulb seals, D seals, slide toppers, and Carefree, Dometic, Solera and A and E awnings. The diagnostic discipline here matters because slide problems are commonly misattributed. A room that will not retract is often not a motor problem at all: it is a room that has dropped, a rail that has lost sync, a seal that has taken a set and is binding, or a floor that has sagged under the room. They also rebuild slide rooms whose floors have failed from long term seal leaks, which is a structural repair disguised as a mechanism complaint. ## Interior and cabinetry Subfloor replacement, flooring in LVT, vinyl, carpet and tile, cabinet repair, refacing and custom builds, countertops, wall panels, headliners, upholstery and furniture replacement. The cabinet shop can build to match an existing profile when a manufacturer no longer supplies parts, which is most of the time on anything older than about eight years. That capability is why an interior repair here does not have to mean replacing an entire run of cabinets to make one door match. ## Systems: electrical, LP, appliance and generator 12 volt and 120 volt diagnostics, converters, inverters and chargers from Magnum, Xantrex and Victron, lithium and AGM house banks, solar with MPPT controllers, transfer switches, energy management systems, shore power, generators from Onan and Cummins, LP systems, furnaces, water heaters including Truma and AquaHot, absorption and residential refrigeration, plumbing, tanks and macerators. This bench works with meters, load banks and manufacturer documentation rather than parts swapping. Diagnostic time is billed at $285 per hour with a one hour minimum, credited against an authorized repair, precisely because it is skilled labor and not a sales step. ## Commercial equipment installation Lift gates from Maxon, Tommy Gate and Anthony, service and utility bodies, toolboxes and crane bodies, headache racks, hitches and pintles, shelving and racking from Adrian Steel, Ranger Design and Weather Guard, bulkheads and partitions, cargo flooring, emergency lighting, reflective marking and fleet graphics. This department covers body, structural and equipment work on commercial vehicles. It does not perform engine, drivetrain or DOT inspection work, and it never has. ## Quality control and delivery The final check is performed by someone who did not do the repair. Water testing, operation testing, electrical load testing and color evaluation under two light sources. Anything that fails goes back to the department that produced it. Delivery is a walk through, not a handoff at a counter. You are shown what was done, where the repair boundaries are, and what maintenance the repair implies going forward, particularly reinspection intervals on sealant work. ## Frequently asked questions ### Why do you not list employee names on the site Because your repair depends on departments and standards, not on personalities. The person bonding a panel on the day you visit may not be the one who bonded yours, and a website that features individuals implies a level of personal assignment that no busy shop actually delivers. What we can commit to is that each department works to a documented standard and that one point of contact owns your file end to end. ### Will one person be handling my repair start to finish One person owns your file, on the estimating and communications side. The physical work moves through departments, because structural, composite, refinish, systems and interior are genuinely different trades. Your contact pulls status from whichever department currently has the vehicle, so you are talking to someone who knows your job rather than whoever picks up the phone. ### How experienced are the technicians on composite work Composite and laminated body repair is what the shop was built around starting in 2015, and it is daily work rather than an occasional job. That matters because construction varies enormously between manufacturers and model years. Reading where sound laminate ends and failed core begins is a judgment skill that only develops from opening a lot of walls, and it cannot be taught from a manual. ### Do you use subcontractors for any part of the work The core disciplines are all in house: structural, composite, refinish, roof and sealing, slide and awning, interior, systems and commercial installation. That is the reason to make the drive. Certain specialized items such as glass in some configurations, upholstery in unusual materials or chassis mechanical work go to specialists, and we tell you when that is the case rather than presenting it as our own work. ### Can I talk to the technician working on my RV You can talk to the department, arranged through your file contact. On a mid teardown visit that is often the most useful conversation you will have, because a technician standing in front of an opened wall can show you the condition of the core and framing directly. What we ask is that it is scheduled, since pulling someone off an active repair unannounced slows every vehicle on the floor. ### Who checks the work before I pick up the vehicle Someone other than the technician who performed it. That separation is the entire point of a quality check, because the person who did the work has already decided it is correct. The check covers water testing on any opened seam, operation of every mechanism touched, electrical load testing where relevant, and color evaluation under both booth and natural light. --- OCRV Center, 23281 La Palma Ave, Yorba Linda, CA 92887. Phone (949) 799-3387. All work is performed in shop at the Yorba Linda facility. We do not run mobile, roadside or fleet route service. Ranges are planning figures, not a quote. Final numbers come from a written estimate on your vehicle.